Refund policy

Last updated: September 2026

We want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return under the conditions below. This policy applies to orders shipped within the United States.

Return Eligibility

To be eligible for a return, items must meet the following requirements:

• Returned within 14 days of the delivery date
• Unused, unwashed, and in original condition
• All original tags and packaging included
• Free from stains, odors, damage, or signs of wear

Certain items, such as final sale products or intimate apparel that has been worn, may not be eligible for return for hygiene reasons.

How to Initiate a Return

Please follow these steps:

1. Contact us at service@euyzou.shop within 14 days of delivery. Include your order number and the reason for the return.
2. We will review your request and provide return instructions if approved.
3. Ship the item back to the address we provide. Customers are responsible for return shipping costs unless the item is defective or we made an error.

Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, refunds will be issued to the original payment method within 5–10 business days. Please note that shipping fees are non-refundable unless the return is due to our error or a defective product.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us at service@euyzou.shop within 7 days of delivery and include clear photos of the issue. We will arrange a replacement or full refund, including return shipping costs where applicable.

Exchanges

We currently do not offer direct exchanges. If you need a different size or style, please return the original item for a refund and place a new order.

Contact

For return or refund questions, please email service@euyzou.shop with your order number.